365bet Privacy Policy

1 What Information Do We Collect?

From creating an account to playing games on 365bet, we only collect information that is genuinely needed to improve your experience and keep the platform secure. We do not ask for anything unnecessary or irrelevant.

Personal Identification Information

• Full Name — required for registration and KYC verification.
• Email address — for account communication and security alerts.
• Mobile number — used for login verification and important notifications.
• Date of Birth — used to verify age (confirms 18+ eligibility).
• Address — collected where required to complete KYC verification.

Financial Information

• Payment method type (bKash, Nagad, Rocket, Bank) — used to process transactions.
• Transaction history — for account maintenance and fraud prevention.
• Payment account number (partial) — used for verification purposes only.

Automatically Collected Information

• Device type, operating system, and browser information.
• IP address — for location verification and security purposes.
• Login times, game sessions, and platform usage patterns.
• Cookie and session data — to improve the user experience.

2 How Do We Use Your Information?

Every piece of information collected at 365bet has a specific purpose. We do not use any data without reason or for undefined ends. See the table below for a breakdown of what we collect and why:

3 How Long Is Your Data Retained?

365bet does not retain personal information beyond the required period. Data is kept while your account is active, and after closure, certain information may be retained as required by law.

• Account Information: For the duration of account activity and up to 5 years after closure (as required by law).
• Financial Transaction Records: Up to 7 years in accordance with Bangladeshi financial regulations.
• Gaming Log: Up to 2 years, for responsible gaming monitoring purposes.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last 30 to 365 days.
• Support Conversations: Deleted 1 year after the issue is resolved.

Once the retention period expires, your data is automatically deleted or anonymized using secure methods. 365bet does not retain your data indefinitely.

4 Sharing Data with Third Parties

365bet never sells your personal information. However, limited data may be shared with trusted partners to deliver specific services — always under strict confidentiality agreements.

When and With Whom Is Information Shared?

• Payment Provider (bKash/Nagad/Bank): Minimum information required to complete a transaction.
• KYC Verification Service: Data is transmitted through secure channels for identity verification.
• Fraud Prevention Agency: Limited data used to detect suspicious activity.
• Legal Authorities: In accordance with court orders or government requests.
• Analytics Service: Anonymized and aggregated data only, with no personal identifiers.

5 Cookie Policy

The 365bet website uses cookies — small text files stored in your browser. They make your experience smoother and faster, so you stay logged in and your favorite games are remembered.

Cookies We Use

• Essential Cookies: Essential for the platform to function and cannot be disabled.
• Performance Cookies: Used to measure how quickly the site loads.
• Functional Cookies: To remember your language preferences and settings.
• Targeting Cookies: To show relevant offers — you can turn this off at any time.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

6 Children's Privacy

365bet is strictly an 18+ platform. We do not knowingly collect or store any information from users under the age of 18.

• Date of birth is verified at registration to confirm age eligibility.
• If we become aware that a minor has opened an account, that account will be closed immediately.
• Any data belonging to a minor will be deleted immediately upon account closure.

7 Your Rights Over Your Information

365bet believes you should have full control over your own data. That is why we provide you with the following rights:

• Right to Access: You can find out exactly what information we hold about you.
• Right to Rectification: You can update any incorrect or outdated information.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Restrict Processing: You may request that your data not be used for specific purposes.
• Data Portability: Export your data in a readable format.
• Right to Object: You can object to marketing or specific uses of your data.

To exercise any of these rights, contact 365bet support. We will respond to your request within 30 business days. In some cases, legal obligations may prevent complete deletion of certain data — you will be clearly informed if that applies.

8 Security Measures

365bet uses industry-leading technology to protect your data — with strict security measures in place at both the technical and organizational level.

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Encrypted Database: Stored data is protected with encryption.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & Intrusion Detection: Suspicious activity is monitored in real time.
• Limited Access Policy: Only authorized personnel can access specific data.
• Regular Security Audits: Periodic assessments conducted by an external team of experts.

9 Privacy Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in technology, law, or our services. For any significant changes, we will notify you in advance via email or an in-platform notification.

• For major changes, at least 15 days' notice will be given before the update takes effect.
• The date of each update will be shown at the top of the page as "Last Updated".
• Previous versions are available upon request.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

10 Contact Us

For any questions, complaints, or requests regarding our Privacy Policy, please reach out to our support team. Our Bengali-speaking team is always ready to help.

• Email: [email protected]
• Live Chat: Log in to the platform and chat with us live 24/7.
• Response Time: Usually within 24 hours.